Refund & Replacement Policies for Online Games If you encounter issues with your game purchase, such as technical problems or an incorrect purchase, we are happy to offer a refund or replacement within a certain timeframe. Please refer to the details below for specific conditions. We can offer refunds or replacements under the following criteria: - Faulty Product – If the game has significant bugs or fails to function as intended, we will offer a replacement or refund. Please contact us within 14 days of purchase. - Duplicate or Incorrect Purchase – If you accidentally purchased the wrong game or made a duplicate purchase, please contact us within 24 hours for assistance. - Unplayable Content – If downloadable content (DLC), in-game items, or game features do not work as advertised, we will offer a refund or fix the issue, if applicable. Important Note: Game refunds are only available if the issue is caused by a fault on our end. If the issue stems from your own device or internet connection, refunds or replacements may not be applicable. Cancellations You may request a cancellation within 24 hours of purchasing the game or DLC. After this period, we are unable to process cancellations due to the immediate nature of digital delivery. However, if you encounter any issues with the game after 24 hours, please reach out, and we’ll do our best to assist you. International Availability Our games are available worldwide. However, specific features or content may vary by region. Please check your region’s compatibility before purchasing. How do I track my purchase? For digital games, once your purchase is complete, you will receive an email with your download link or activation code. If you experience issues, please contact our support team at ad786599@163.com for further assistance. How long does it take to process my refund? Refunds or replacements are typically processed within **3–5 business days** after approval. Once processed, you will receive confirmation via email. If you need any updates, feel free to reach out to our customer support team. Disclaimer: We are not responsible for any technical issues or gameplay interruptions caused by factors outside our control, such as server outages, third-party software, or hardware compatibility issues. Please ensure your device meets the system requirements for the game before purchase